JapanesePal.com is operated by Windvale LLC, a company registered in Wyoming, United States. This policy explains refunds for paid JapanesePal learning services and works together with our Terms of Service.
Our standard refund policy: request a refund within 24 hours of a successful purchase or renewal, having used the AI conversation feature no more than 5 times during that purchase or renewal period. Both conditions must be met.
These conditions do not limit mandatory consumer rights or additional refund rights that apply through the seller identified at checkout. See Sections 3 and 6.
To request a refund, email [email protected] or submit a request through our Help Center.
Standard refund eligibility
We provide a full refund of an eligible purchase or renewal charge if you request it within 24 hours after successful payment and have used the AI conversation feature no more than 5 times during that purchase or renewal period at the time of your request. Both conditions must be met.
This policy applies to purchases and renewals, including subsequent renewals. It is not limited to your first purchase. Using the AI conversation feature 6 or more times during the relevant purchase or renewal period does not meet the usage condition.
The 24-hour period is measured as elapsed time from the successful payment, including weekends and holidays. It is not measured from account registration or our review of your request. Sending a qualifying request within the period preserves its timeliness even if we review it later.
Outside these conditions, we generally do not provide change-of-mind refunds or proportional refunds for unused subscription time under our standard policy. Sections 3, 4 and 6 still apply.
How credit usage is assessed
Credits are the service usage units described for your plan. A credit is not necessarily one message, conversation or minute. The applicable deduction rules must be disclosed before purchase.
We assess usage attributable to the purchase being refunded or the relevant renewal period. Usage from previous paid periods does not, by itself, make a new renewal ineligible. Where credits from different purchases or periods coexist, we use the allocation rules disclosed for the plan consistently.
If you believe credits were deducted incorrectly, tell us so we can investigate and correct confirmed errors. Deleting conversation history does not reset credit usage or create a new refund entitlement.
Please stop using the paid features covered by your request while it is being processed. Review delays alone do not invalidate a request that qualified when submitted. Once a full refund is issued, the credits and paid access covered by that payment are withdrawn.
Statutory withdrawal and consumer rights
Our standard policy is additional to rights that cannot lawfully be excluded. The 24-hour request deadline and the limit of 5 uses of the AI conversation feature do not restrict those rights.
For consumers in the European Economic Area and the United Kingdom, qualifying distance contracts generally carry a 14-day right of withdrawal after the contract is concluded, subject to applicable exceptions and extensions. This policy does not assume that every renewal creates a new statutory withdrawal period; any renewal rights provided by applicable law or the seller's binding terms will be honored.
For services started during a withdrawal period at your express request, a lawful proportionate charge for service already supplied may apply if the required conditions and advance information were satisfied. Beginning to use an ongoing service does not by itself mean that the service has been fully performed or that your withdrawal right has ended.
If a separate supply qualifies as digital content not supplied on a tangible medium, loss of withdrawal rights requires the applicable legal conditions, including prior express consent to early supply, acknowledgment of the resulting loss of that right, and the required confirmation. General acceptance of our Terms or credit usage alone does not replace those requirements.
Consumers in Australia, the United States and other locations retain applicable mandatory protections, including remedies for services that are not supplied or do not conform to the contract. Depending on the issue and the law, these may include correction, cancellation, a price reduction, or a full or partial refund. We will not require you to accept credits instead of a monetary refund to which you are entitled.
You may communicate a statutory withdrawal by a clear statement using either contact channel below. No explanation is required to exercise a right of withdrawal. Any additional method or form available to you under applicable law remains available.
Billing errors and service problems
Contact us if you believe there was a duplicate or unauthorized charge, a charge after an effective cancellation, paid access was not delivered, or the Service materially failed to match your purchase.
We will investigate these issues separately from a standard change-of-mind refund request. The 24-hour window and credit threshold do not automatically bar a remedy. We may request relevant information and offer correction where permitted by law, while preserving any right you have to choose another remedy.
How to request a refund
Use either of these channels:
- Email: [email protected]
- Help Center: Submit a support request
State that you are requesting a refund and, if available, include your account email, order or transaction reference, payment date and amount. For a billing or technical issue, a brief description can help us investigate. A reason is not required for an otherwise eligible standard refund or a statutory withdrawal.
An order number is helpful but not an absolute requirement if we can otherwise identify your purchase. Do not send your password, full card number or card security code. We may reasonably verify that you are authorized to request the refund.
For the standard window, we use when you sent the email or successfully submitted the online request, taking reasonable evidence into account if a delivery issue occurs. Keep a copy or submission confirmation. Our response time and subsequent requests for information do not restart or shorten applicable deadlines.
Refund amounts, processing and payment partners
A refund under Section 1 covers the full amount charged for the eligible purchase or renewal, including applicable taxes, without a separate JapanesePal refund administration fee. It does not include unrelated purchases or earlier billing periods. Amounts due under statutory remedies are determined by the applicable law and may differ from a standard full refund.
We review requests promptly and issue refunds due without undue delay and within any applicable legal deadline. Where an applicable statutory withdrawal requires reimbursement within 14 days of being informed, that deadline runs from the withdrawal notice, not from our later approval.
Refunds are normally returned through the original seller or payment provider to the original payment method and in the original transaction currency. Another method is used only where legally permitted and agreed. The payment provider or bank controls when an issued refund appears in your account; foreign exchange treatment may depend on that provider. We will confirm the refund outcome and can help trace an issued refund.
If an independent seller or merchant of record is identified at checkout or on your receipt, its applicable buyer terms and refund procedures also apply. We will help coordinate your request with that seller. This policy does not reduce additional rights under its binding terms, and its involvement does not remove our own legal responsibilities for the Service.
A full refund ends the paid access covered by the refunded payment. For a refunded subscription payment, we will also arrange to stop future renewals of that subscription and confirm the outcome, coordinating with the responsible seller where needed. Unrelated paid purchases are not cancelled merely because another purchase is refunded.
Subscription cancellation, history deletion and account closure
Ordinary subscription cancellation stops future renewals; it does not automatically refund the period already paid for. Unless a refund or another applicable right ends access earlier, access normally continues until that paid period ends. Use the cancellation method identified with your subscription, or contact us for help.
Deleting conversation history does not itself cancel a subscription or submit a refund request. Account closure does not itself request a refund either. As described in our Terms, closure includes stopping future renewals where we manage the subscription; where a separate seller manages it, we explain and assist with the cancellation method.
You may request a refund or exercise a legal right even if you cannot access your account. We may retain limited transaction records for lawful purposes as explained in our Privacy Policy. Exercising a data-deletion right does not require you to give up a consumer remedy.
Misuse and duplicate refunds
We may decline a request under the standard policy where there is substantiated fraud, falsified purchase information or deliberate manipulation of the refund process, to the extent permitted by law. We assess the specific facts. Having received a legitimate earlier refund, requesting a qualifying renewal refund, or exercising a protected consumer right is not, by itself, misuse.
The same payment will not be refunded twice. If it has already been returned through another payment process, that return is taken into account. We will not require you to waive protected rights as a condition of obtaining a refund to which you are entitled.
Policy updates
The policy made available for your purchase or renewal applies to that transaction, subject to applicable law and any additional rights described above. Later updates do not retroactively remove an existing refund entitlement. We will identify the effective date of changes and provide notice where required.
Contact
JapanesePal.com — Windvale LLC
Registered in Wyoming, United States.
Email: [email protected]
Online support: Submit a support request
Related policies: Terms of Service · Privacy Policy